Frequently Asked Questions
Everything you need to know about shopping with Zenviko.
Ordering & Shipping
How long does shipping take?
US orders typically arrive in 5-10 business days with tracking. International orders may take 10-20 business days.
How can I track my order?
You'll receive a tracking link by email as soon as your order ships. You can also check your order status in your account.
Do you ship internationally?
Yes! We ship to 29 countries including the USA, UK, Canada, Australia, and India. International shipping is $9.99.
Is there free shipping?
Yes! US orders over $35 ship free. Standard US shipping is $4.99.
Returns & Refunds
What is your return policy?
We offer 7-day returns. Items must be unused and in original packaging. Contact us with your order number to start a return.
How do I get a refund?
Once we receive your return, refunds are processed to your original payment method within 5-7 business days.
Products & Quality
Are your products genuine?
Absolutely. Every product is hand-picked and quality-checked before we list it. We stand behind everything we sell.
Do products come with warranty?
All electronic products include a 30-day defect warranty. If something arrives broken, we'll replace or refund it.
Payment & Security
What payment methods do you accept?
We accept PayPal and all major credit cards. Your payment details are encrypted and secure.
Is my payment information safe?
Yes. We use 256-bit SSL encryption and never store your card details on our servers.